Customer Service

Perf Equine products are developed and distributed by Performance Brands. The Perf Equine website is provided as an information resource to help customers learn more about our products, technology, and applications.

Perf Equine products are available through authorised retailers and distributors.

The Perf Equine website is an information-only website and does not sell products directly. No orders are accepted and no payments are processed through this website.

For information on where to purchase Perf Equine products, please contact Performance Brands:

Email: sales@performance-brands.co.uk

Telephone: 0113 457 5938

All product enquiries, customer support requests, warranty claims, and purchasing information are handled by Performance Brands.

Email: sales@performance-brands.co.uk
Telephone: 0113 457 5938

Performance Brands Ltd takes all the necessary steps to keep all Perf Equine items in stock at all times. However, due to excessive demand, sometimes we run out certain products. We do our best to verify availability, and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing with any out of stock or back ordered merchandise to be shipped separately upon availability. You may cancel your back ordered merchandise at any time and we will issue a credit.

England/Scotland/Wales
Free carriage on all orders placed via our website over £100 net. All online orders under £100 net incur a carriage charge. Use code PE100.

Free carriage on all orders over £200 net. All orders under £200 net incur a carriage charge:

Carriage Charges

  • England / Southern Scotland / Wales: £7.00
  • Northern Scotland / Highlands: £17.00
    • Scottish Highlands = AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
    • Scottish Islands = HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
  • Special Delivery Service available for England / Southern Scotland / Wales (Per Carton)
    • Pre-12:00pm Delivery: £13.00.
    • Pre-10:30am Delivery: £20.00

Northern Ireland

 Free carriage on all orders over £500 net. Orders under £500 net incur a carriage charge of £15.00.

Perf Equine products are manufactured using carefully selected materials and produced to high quality standards. We stand behind the quality of our products and guarantee them against manufacturing defects.

If you believe you have received a defective product, please contact Performance Brands as soon as possible. Upon inspection, Performance Brands will assess the issue and, where appropriate, arrange a replacement, repair, or credit.

Our warranty does not cover normal wear and tear, misuse, neglect, improper fitting, accidental damage, or damage caused by unauthorised modifications.

Retailers interested in stocking Perf Equine products should contact Performance Brands directly to discuss trade opportunities, account applications, and ordering arrangements.

Email: sales@performance-brands.co.uk

Telephone: 0113 457 5938

Yes. Perf Equine branded products are supplied strictly for resale through an approved retailer’s own physical retail premises and/or their own branded website.

Resale through third-party online marketplaces or platforms, including but not limited to Amazon, eBay, Temu, TikTok Shop, Facebook Marketplace, AliExpress, or similar platforms, is prohibited unless expressly authorised in writing by Performance Brands Ltd.

Perf Equine is a brand developed and distributed in Yorkshire by Performance Brands. 

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